Feliza Pouffe

• Cleaning your furniture items regularly will help you maintain them for a long time, make sure that you clean your furniture gently with a soft lightly damp cloth; using a rough rag and pressing it hard against the wood might lead to minor scratches.
• To avoid minor scratches which may hamper the finish of your furniture avoid sliding or passing items placed on your tabletop.
• Try and use a tablecloth or any thick quality cloth on your dining table or any other table which is subject to daily and heavy use.
• Do not keep warm or cold items directly on a furniture surface; instead use a hot pad or coasters; please do not keep hot items like a tawa or baking dish even on a hot pad.
• To protect your furniture from fading, avoid keeping your furniture next to windows and other places where it can be exposed to direct sunlight.
• Avoid placing items like burning candles or irons on any furniture as the heat generated from them may affect the life of your furniture in the long run, make use of candle holders to avoid melting wax touching the furniture.
• In case of a spill on the furniture, never try to wipe it as it will spread the spill and hamper the polish, instead just blot the spill.

Delivery:

• Our support and delivery teams will be in touch with you for a hassle-free delivery.
• Free delivery is only applicable for the first attempt to deliver at your shipping address. If a customer misses this delivery, an extra visiting charge will be applicable for the second attempt.
• In absence of a service lift, our delivery partner shall only make a delivery to the ground floor of your apartment. Extra charges applicable per floor on delivery to the customer’s floor (on request) in such cases.
• Extra charges applicable for weekend or time-specific delivery.
• Your product(s) will be held for 10 days at the nearest delivery hub if you’ve failed to receive the delivery. After this, Urbnfurnish reserve the right to either change or cancel the order.

Installation:

• Depending on the delivery condition, your product may or may not require installation assistance upon delivery.
• If the delivery Condition is:

With Sereta Sheesham Wood Sofa Cum Bed (King Size, Honey Finish)

• Urbnfurnish furniture is designed and manufactured to provide years of dependable service under normal circumstances and use.
• Urbnfurnish warrants to the original purchaser that our products are free from defects in materials and workmanship for the life of the product per the specific terms of our warranty.
• The product comes with a 36 months warranty against manufacturing defects in materials that have been used.The warranty does not cover damages due to the usage of the product beyond its intended use and wear & tear in the natural course of product usage.
• In response to seasonal climate variations, solid wood will contract and expand throughout the life of the product and is thus not warranted for this purpose. Glue lines or other issues related to the natural characteristics of wood are not defects and not covered under warranty, In addition, any claim for seasonal splits, joints opening is limited to 36 months from the time of purchase.
• In case of any issues, please reach out to us : Phone No: 8788291526
• Customer Redressal :At Urbnfurnish, we are committed to highest levels of customer experience.
• You can get answers to most of your queries related to your purchase on our Frequently Asked Questions Section on our website.
• In case you still have an unanswered query, feel free to reach out to us on below co-ordinates:
• Email ID : contactus@urbnfurnish.com
• RETURNS AND CANCELLATIONS
• Returns and Cancellations :We offer a 5-Days Return Policy for all products. Returns are accepted only for the following reasons:

1. Incorrect Product
2. Damaged Product
3. Dead on Arrival Manufacturing Defect
4. Incomplete Product

• For more details on the Returns Policy, please refer to the Easy Returns Policy.
• Please note that order once placed cannot be cancelled.

For any questions or clarifications relating to the product, feel free to contact our Customer Support on +91-8788291526.

• Understanding your Product : Accessories shown in the photograph are meant for representation purposes only, and are not part of the actual product.

Furniture products having intricate and hand-painted details have been meticulously created by skilled craftsmen, following on the footsteps of several generations of accomplished artisans. Each piece of such Furniture is, thus, unique, and there is a possibility of slight differences between the picture and the actual product.

• Placing an Order : Please check the dimensions of your entrance/door to your premise before buying, so that there is no problem in getting the product inside at the time of delivery. In such a situation, we will not be able to accept return or cancellation requests. Certain items require no assembly and can be used as-is. For this, please check the item details. Wherever we assist with assembly, the carpenter visits will be scheduled.
• On Returns : If you select to return the item, kindly make sure that the product is ready and packed in the original condition.
• Damages : Urbnfurnish delivery arrangements to your home have been designed to ensure a zero-damage and hassle-free experience. Please contact us immediately if: You received a damaged or defective product, bring it in the notice of delivery personnel immediately at the time of delivery and report a complaint at customer care at support@urbnfurnish.com. damage & defect will be assessed in 72 hours’, and a solution will be provided. If in the opinion of Urbnfurnish, the product is broken, it may be returned/replaced, or any other corrective measure may be taken, as deemed appropriate by Urbnfurnish, to address the issue

Any missing parts required in the assembly of the product should be immediately notified to the Customer Support team, so that they can be arranged to be delivered to you as soon as possible.

• What are the materials used to manufacture the furniture?
• The primary material such as solid wood is used to manufacture the product. In addition to this, other secondary materials such as MDF and Plywood might also be used in the manufacturing process.
• How do I clean my wooden furniture?
• The regular dusting and cleaning of stains and spills with soft cotton cloth is the only process required to maintain the quality of wooden furniture.
• Which fabric is used in the upholstery of furniture available at Urbnfurnish?
• We have various types of upholstery material options available which includes velvet, cotton, linen and many more.
• How do I choose the finish color from your solid wood furniture?
• Pick the wood finish color according to the style of your interiors. For instance, if your space is neutral, then try to complement it with the dark color finish such as walnut and vice versa.
• What is the major difference between hardwood and softwood furniture
• Hardwood furniture is extracted from a broad-leafed tree that make this furniture denser than softwoods.
• Am I promised a doorstep delivery for my order?
• A doorstep delivery can be availed in case of small products and for big products, a service lift is required at your location to accommodate the furniture. If service lift is not available, a ground floor delivery is applicable in case of big units.
• Is my purchase amount inclusive of all taxes?
• Yes, all the offered product prices are inclusive of all the taxes with free delivery and installation.
• Do I need to submit any documents for receiving my delivery?
• Yes, if required, you need to submit the ID proof of the concerned person.